FAQs
👜 Elegant Bags – FAQs
1️⃣ Orders & Payment
Q: How can I place an order?
A: Simply select your favorite handbag, click "Add to Cart", and proceed to checkout.
Q: What payment methods do you accept?
A: We currently offer Cash on Delivery (COD) across Pakistan.
Q: Can I modify or cancel my order?
A: Orders can be modified or canceled within 24 hours of placement. Contact us immediately for assistance.
2️⃣ Shipping & Delivery
Q: How long does shipping take?
A: We deliver orders within 3-5 business days across Pakistan.
Q: Do you offer international shipping?
A: Currently, we only ship within Pakistan.
Q: How can I track my order?
A: Once your order is dispatched, we will send you a tracking number via SMS or email.
3️⃣ Product & Quality
Q: Are your handbags made from genuine leather?
A: Our handbags are made from high-quality PU leather, offering a premium look and durability.
Q: Do the bags come with a warranty?
A: Yes! We offer a 7-day replacement warranty for manufacturing defects.
Q: Are the colors of the handbags the same as shown in pictures?
A: Yes, we use real product images. However, slight color variations may occur due to lighting.
4️⃣ Returns & Refunds
Q: What is your return policy?
A: We accept returns & exchanges within 7 days if the product is damaged or incorrect.
Q: How do I request a return?
A: Contact our customer support with your order details & product pictures for approval.
Q: Do you offer refunds?
A: Refunds are only provided if the product is damaged, defective, or unavailable for exchange.
5️⃣ Customer Support
Q: How can I contact Elegant Bags?
A: You can reach us via:
📞 WhatsApp: +92 315 6787466
📧 Email: elegantbags619@gmail.com
📍 Instagram/Facebook: https://www.instagram.com/elegantbags101/ & https://www.facebook.com/elegantbags247